Escalade Sports wants you to be 100% satisfied. If our products do not meet your 100% satisfaction, you can return them within 30 days for a full refund of the purchase price.
100% 30-Day Guarantee
If you are not 100% satisfied with the product you have purchased from Escalade Sports, you may return it within 30-days from the date of purchase to receive a full refund or exchange it for the same item. Escalade Sports will refund the purchase price (excluding shipping and handling charges if those apply) to the credit card that was used to make the original purchase. Original shipping costs (if applicable) and return shipping costs will be the purchasers expense. Items may not be exchanged or returned after the 30-day post purchase period has expired.
This policy applies on items purchased from escaladsports.com only and does not apply to Escalade Sports products purchased through other retailers.
PROCESS FOR STANDARD RETURN SHIPPING
Contact our Customer Service team to obtain a Return Authorization Number. You can reach us at 800.426.1421 or firstname.lastname@example.org.
Using the original packaging, repackage the product you wish to return and note the Return Authorization Number on the package. We recommend that you use UPS but if you chose another carrier, we recommend that returns be shipped by a carrier that provides insurance and trackability.
Please include a copy of the original packing slip and include the order number from the original order in the address.
Address Package to:
Return Authorization Number:_______________
817 Maxwell Ave
Evansville, IN 47711
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Please keep the Tracking information of your return package to monitor delivery status.
Typical return processing takes 30 days. Once your return has been received and has passed inspection, we will issue a credit on your credit card or PayPal account. We will notify you via email once your return is processed and the credit has been issued.
PROCESS FOR FREIGHT RETURNS
Please contact customer service at: 1-800-467-1421