The script below can be communicated to a customer inquiring about a playground related warranty claim.

 

Hello,

 

Please complete the attached warranty form. We require a picture of the complete playset from a distance as well as a picture of each individual piece you are filing a claim against. Please take these individual part pictures from a few feet back so we can identify were they are located in reference to the entire playset. You will also need to require proof of purchase (your original receipt/invoice). If you have the manual, it is your responsibility to identify the part numbers. If you do not have the manual, we will send you one for the purpose of identifying these parts.

 

Please send this information to woodplaywarranty@escaladesports.com. Our warranty department will review this claim. Playground warranties typically take 7-10 business days to complete. This process could take longer if the appropriate information is not included.

 

Thank you,