Parts Questions

Do we have replacement parts for your product?
Please call us at 1-800-467-1421, Monday through Friday, 8am to 5 pm (Central Time) to check availability and cost of replacement parts for your product.
Mon, 27 Sep, 2021 at 5:11 PM
What do I do if I am missing parts?
Please call Customer Service at 1-800-467-1421 and one of our agents can get your missing parts on order.
Tue, 28 Sep, 2021 at 1:36 PM
What do I do if I have parts that are not working?
Please call Customer Service at 1-800-467-1421 and one of our agents can get replacement parts on order for you.
Tue, 28 Sep, 2021 at 1:37 PM
Questions about warranty claim status?
Please call Customer Service at 1-800-467-1421 and one of our agents can assist you with a status update on your warranty claim.
Tue, 28 Sep, 2021 at 1:38 PM
What do I do if I am missing my manual?
You can go to our website, https://www.escaladesports.com/, and find the manual under the Customer Care menu at the bottom of the page. If you do not se...
Tue, 28 Sep, 2021 at 1:39 PM
How do I order replacement parts?
To order warranty replacement parts and/or purchase replacement parts please call Customer Service at 1-800-467-1421.  Our agents are available Monday throu...
Tue, 28 Sep, 2021 at 1:42 PM
What is the email address to send the link of the review for 12 free balls?
Please send them to: reviews@escaladesports.com
Tue, 28 Sep, 2021 at 1:43 PM
I need to purchase replacement parts for my Goalrilla basketball hoop.
To purchase replacement parts for Goalrilla basketball hoops, please contact Custom Recreation at 812-477-3052.
Tue, 28 Sep, 2021 at 1:51 PM