Thank you for reaching out. I am sorry to hear you are having some difficulty updating your firmware.
Please review the instructions in the sheet below:
https://escalade-shopify-assets.s3.amazonaws.com/prodigy/Firmware-Instructions-V2.pdf
Be sure you are dragging the file over instead of trying to open it. Also be sure there is not an extension (1), at the end of the file name.
You may need to try using a clean/new USB. If there are other files on the USB, that can sometimes cause an issue.
This video may also be helpful Prodigy update video
You can find the firmware on the Prodigy support page here Prodigy Support
Let us know if you have further questions or need further assistance.
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