Prodigy Return for Repair Instructions

Please use the attached Prepaid shipping label and the original packaging when returning your Prodigy D9000W for repair. 

 

Please do not return the bristle board or power cable, as they are not needed for repair and will likely cause damage to your shipment. 

 

If you do not have the original packaging, please place your D9000W into a secure package. Please be sure to wrap and protect the outer unit to ensure it does not move around during transit. Escalade Sports is not responsible for any damaged product.

Please write "Take to Dan Webb (ticket number)" on the box. 

 

If you no longer have the original box, you can use any box, then package the box so that the board arrives safely. I am including the original package dimensions for you below. Please keep in mind that the original box had quite a bit of foam packing material to protect the Prodigy board. You may want to measure your Prodigy or test fit some boxes and then wrap it well. Be sure to pack around the board so that it does not shift in the box during transit. 

Standard Pack Height (in) 7.87

Standard Pack Length (in) 35.40

Standard Pack Weight (lb) 38.000

Standard Pack Width (in) 35.40

 

Please remember that you do not need to return the bristle board or power cable, as they are not needed for repair and will likely cause damage to your shipment. Escalade Sports is not responsible for any damaged product. 

 

Please let us know if you have any questions. Have a great day!